Delivery and Return

🚚 Shipping & Returns

⏱ Delivery times (after dispatch)

  • France: 24 to 72 business hours depending on the carrier
  • Europe: 3 to 7 business days
  • International & Overseas France: 2 to 4 weeks (possible customs delays)

Shipping costs are automatically calculated based on parcel weight, destination, and selected carrier.

🌍 Delivery zones

Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

North America
Canada, United States.

French territories
French Guiana, French Polynesia, Guadeloupe, La Réunion, Martinique, Mayotte, New Caledonia, Saint Pierre and Miquelon.

👉 The exact list of available countries is automatically offered during checkout.

🚛 Partner carriers

  • Colissimo
  • Mondial Relay
  • DHL
  • DPD
  • GLS

An email containing your tracking number is sent as soon as your order is dispatched.

  • Colissimo: home delivery with tracking + possible collection at post office
  • Mondial Relay: delivery to a relay point (France, Belgium, Luxembourg, Germany, Netherlands)

📦 Delays or lost parcels

In case of abnormal delay or loss of the parcel, please contact our customer service:

📧 contact@piecestv.fr

  • Parcel found: immediate re-shipment
  • Parcel declared lost: free re-shipment or full refund

⚠️ Problems during delivery

  • immediately report the problem to the carrier
  • note precise reservations on the delivery slip
  • contact us within 48 hours with a photo of the parcel and the product

📧 contact@piecestv.fr

Without reservation made with the carrier, no claim can be guaranteed.

⚠️ Products on order

Some items are shipped on order.

Preparation time: 7 to 12 business days before dispatch
(this timeframe is indicated during checkout).

The delivery times mentioned above apply only after the parcel has been dispatched.

Important:
The announced times are estimates. We cannot be held responsible for delays related to carriers, logistical conditions, or customs procedures.

🔁 Return Policy

Return period

You have a period of 15 days after receiving your order to make a return request.

In accordance with article L221-18 of the Consumer Code, you also benefit from a legal right of withdrawal of 14 days.

Return conditions

  • must be in perfect condition
  • must not have been used or installed
  • must be returned in its original packaging if possible
  • must be complete (accessories, cables, screws, etc.)

Any product that has been installed, damaged, or is incomplete cannot be refunded.

Return procedure

Before any return, you must contact our customer service:

📧 contact@piecestv.fr

  • your order number
  • the product concerned
  • the reason for the return

We will provide you with the return address and instructions.

Return costs

Unless it is our mistake or a defective product, return costs are the responsibility of the customer.

We recommend using a tracked shipment.

Refund

  • refund issued within a maximum of 15 days
  • refund via the payment method used for the order

The initial shipping costs are not refunded, except in case of an error on our part.

Defective product or order error

Contact us within 48 hours of receipt with a photo of the problem.

In this case:

  • product replacement
  • or full refund

Return costs are then covered by our service.

📦 Refused return

  • damaged product
  • product installed or used
  • incomplete product
  • return made out of time

In this case, the product may be reshipped to the customer at their expense.