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Delivery and Return

Delivery costs for France:


Shipping costs for international:

Delivery costs for OM

Delivery time: France 24/48h


Delivery

The products are delivered to the address indicated by the consumer on the order form and only in the countries available. The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company Chichicanos, within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.

As far as shipping is concerned, we mainly work with Mondial Relay and La Poste Colissimo. As soon as we send a shipment, you will immediately receive an email informing you.

La Poste Colissimo - home delivery

This service delivers within 48 hours throughout France and offers you the possibility of recovering the products ordered at your post office close to the delivery address in the event of the absence of the initial place of delivery when the postman is presented. If you are absent on the day of delivery, your postman will leave you a transit advice note in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. .
For deliveries in Europe, allow between 7 and 15 days depending on the country.
For the rest of the world, allow between 2 to 4 weeks.

Mondial Relay - delivery to a pick-up point

This service delivers within 72 hours in France, Belgium, Germany, Luxembourg and the Netherlands.
When depositing the parcel in the Relay Point chosen by the Customer, Mondial Relay takes charge of the parcel by reading the barcode appearing on the label printed by the Customer. A numbered receipt will be given to the Customer for proof of deposit. This proof is to be kept by the Customer until the delivery of the package.
The parcel is sent to the delivery Relay Point or to the address indicated by the Customer when registering his order on the internet and according to the options available by country of destination. Delivery to a Relay Point depending on the information recorded by the Customer, the recipient of the package will be notified of the arrival of his package by email and/or SMS. If it is impossible to deliver the parcel to the Relay Point of destination, MONDIAL RELAY may deliver it to the nearest Relay Point and notify the recipient. No reimbursement of the service can take place as a result.
Standard delivery: The parcel is delivered to the recipient on presentation of an identity document and against a digital signature on the Point Relais terminal. The signature on the electronic terminal as well as its reproduction, are proof of the delivery of the package to the recipient and the parties recognize in this signature a legal value identical to that of a handwritten signature. Parcels are delivered to an agent of the recipient on presentation of an identity document of the agent and an identity document of the recipient.
Secure delivery: In some cases, depending on the offer subscribed to by the Customer, Mondial Relay will send the recipient of the parcel a digital code called "PIN Code", which the recipient or his representative must enter on the Point Relais® terminal. This provision exempts the recipient from presenting his identity document, or his Agent from presenting his identity document as well as that of the recipient. The Customer acknowledges that the composition of the exact PIN Code is valid for recognition of the identity of the recipient.
Conversely, if the recipient is unable to enter the exact PIN code, the Relay Point will not be able to deliver the package, even if the recipient's identity document is produced.
The signature of the Recipient or his Representative on the terminal remains mandatory.

Late delivery or lost package

Colissimo is a very reliable service. However, it is possible, as in any expedition, that there may be a delay in delivery or that the product may get lost. In the event of a delay in delivery in relation to the date that we have indicated to you in the shipping email, we ask that you notify us of this delay by sending us an email indicating the Order number and the Colissimo tracking number (contact @pieceestv.fr). We will then contact La Poste to start an investigation.

A La Poste investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately redirected to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day period of investigation, La Poste considers the package as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strikes.

Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by email (contact@pieceestv.fr).

Feedback

The consumer has a period of 14 working days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. Any return must be reported in advance to the Pieces TV company by connecting to our site in the " contact us " section.

Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer. In case of exercising the right of withdrawal, the company PiecesTV will make every effort to reimburse the consumer within 15 days.
If you have obtained free delivery or gifts in the basket thanks to the returned item, these will be deducted from the amount reimbursed, based on their value in the shop on the day of receipt of the package.

The consumer will then be reimbursed by crediting his bank account (secure transaction) in the event of payment by credit card, or on his PayPal account in the event of payment by Paypal.

Delivery errors

The consumer will have to formulate with the company Pieces TV the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality by in relation to the indications appearing on the order form. Any complaint made after this period will be rejected.

The formulation of this complaint with the company Pieces TV can be made: in priority by email, or by connecting on our website in the " contact us " section.

Any claim not made in the rules defined above and within the time limits cannot be taken into account and will release Pieces TV from any liability towards the consumer.

Upon receipt of the complaint, the Pieces TV company will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.

In the event of a delivery error, any product to be exchanged or refunded must be returned to Pieces TV as a whole and in its original packaging, by Colissimo, at the address that will be communicated to you by email or at 24B RUE ERNEST KREBS 57200 SARREGUEMINES

To be accepted, any return must be reported in advance to the company's Customer Service. Chicicanos. The consumer is required to communicate the tracking number of the Colissimo package.

The return costs are the responsibility of Pieces TV. if it is a merchandise error.