GTC
GENERAL TERMS AND CONDITIONS OF SALE – PIÈCES TV
1. Seller Identification
Pièces TV
Sole proprietorship: Michel Gaudel
Address: 18 rue Rabelais, 57200 Sarreguemines – France
Email: contact@piecestv.fr
SIREN: 443 852 462
VAT not applicable – article 293 B of the CGI
Host: OVH, 2 rue Kellermann, 59100 Roubaix – France
---
2. Purpose
These General Terms and Conditions of Sale (GTC) define the rights and obligations between Pièces TV and its customers in the context of the online sale of spare parts and accessories via the piecestv.com website.
Any order implies full and unreserved acceptance of these GTC.
---
3. Products
The products offered are described with their essential characteristics.
Photographs are non-contractual.
Offers are valid while stocks last.
---
4. Prices
Prices are indicated in euros (€), net to pay, excluding delivery costs.
Delivery costs are indicated before order validation.
Customs fees or taxes may apply outside the European Union, at the customer's expense.
---
5. Order
The order is validated upon payment confirmation.
A confirmation email is sent to the customer with the order details.
Pièces TV reserves the right to cancel any order in case of a previous dispute or suspicion of fraud.
---
6. Payment
Payment is due immediately upon ordering.
Accepted methods: credit card and PayPal.
In case of fraud, information may be transmitted to the competent authorities.
---
7. Delivery
Orders are shipped within 24 to 48 hours for products in stock.
Estimated delivery times:
- France: 2 to 5 working days
- Europe: 3 to 7 working days
These deadlines are indicative.
In case of delay or loss, a carrier investigation may be opened (up to 21 days).
The customer must check the package upon receipt and report any anomaly.
---
8. Right of withdrawal
In accordance with the Consumer Code, the customer has a period of 14 days to exercise their right of withdrawal.
The product must be returned new, complete and in its original packaging.
Return costs are borne by the customer unless there is a seller error.
Refunds are made within 14 days of product receipt.
---
9. Warranties
The customer benefits from the legal guarantee of conformity (articles L217-3 et seq. of the Consumer Code) and the guarantee against hidden defects.
New products: 12-month commercial warranty
Used products: 2-month warranty
The warranty does not cover damage related to misuse, incorrect assembly, or external deterioration.
---
10. Personal data
The collected data is used solely for order processing.
The customer has a right to access, rectify, and delete their data by contacting: contact@piecestv.fr
---
11. Mediation
In accordance with the provisions of the Consumer Code, the customer may freely resort to a consumer mediator.
---
12. Disputes
French law applies.
In case of a dispute, an amicable solution will be sought.
Failing this, the competent courts will be those of the defendant's domicile or the place of delivery.