GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE – PIÈCES TV
Version updated on August 17, 2026.
1. Seller Identification
The website piecestv.fr is operated by:
Pièces TV
Sole trader: Michel Gaudel
Address: 18 rue Rabelais, 57200 Sarreguemines – France
Telephone: 07 70 71 05 49
Email: contact@piecestv.fr
SIREN: 443 852 462
VAT not applicable – Article 293 B of the General Tax Code
2. Purpose and Scope
These General Terms and Conditions of Sale, hereinafter referred to as the "GTC", define the rights and obligations of Pièces TV and its customers in the context of the online sale of spare parts, electronic components, accessories, tools, equipment, and digital content offered on the piecestv.fr website.
They apply to any order placed on the website by a consumer or business customer, subject to the specific legal provisions applicable to each.
The provisions relating to the right of withdrawal and consumer-specific guarantees only apply to customers who meet the legal definition of a consumer, unless otherwise provided by law.
Any order implies the acceptance of these GTC without reservation. The customer may consult the GTC before confirming their order. The applicable version is the one accepted at the time of the order.
3. Products and Compatibility
The essential characteristics of the products are presented on each product page. Pièces TV takes the utmost care in describing the references, compatible models, dimensions, and technical specifications.
Photographs are presented for illustrative purposes. However, they cannot alter the essential characteristics, reference, or stated compatibility of the product.
Some visually similar parts may be incompatible with each other. Before ordering, the customer must check the full model of their device as well as, where possible, the reference marked directly on the part to be replaced.
If in doubt, the customer may request verification before ordering by writing to contact@piecestv.fr and attaching clear photographs of the references.
Compatibility advice is based on the information provided by the customer. It can only be reliable if this information is complete, accurate, and legible. This provision does not limit the legal guarantees applicable when the delivered product does not conform to its description.
4. Availability
Product offers are valid subject to available stock. If a product becomes unavailable after the order is placed, Pièces TV will inform the customer as soon as possible.
The customer may then choose, depending on the available options, between waiting for replenishment, an alternative product offered with their agreement, or a refund of the amounts paid for the unavailable product.
5. Prices
Prices are stated in euros, net payable. Pièces TV benefits from the VAT exemption regime in accordance with Article 293 B of the General Tax Code.
Displayed prices do not include delivery costs unless stated otherwise. The applicable delivery costs are indicated to the customer before the order is definitively confirmed.
The total amount payable, including the price of the products and any delivery costs, is displayed before payment.
For orders delivered outside the European Union, customs duties, import taxes, or administrative fees may be charged by the authorities of the destination country. These amounts, which are not collected by Pièces TV, remain the responsibility of the recipient.
Pièces TV reserves the right to change its prices at any time. Products are invoiced at the price displayed at the time the order is confirmed.
In the event of an obvious pricing error, Pièces TV may ask the customer to confirm the order at the correct price or proceed with its cancellation and a full refund of the amounts paid.
6. Order
To place an order, the customer must, among other things:
- select the desired products;
- check the contents of their cart;
- provide the information necessary for billing and delivery;
- choose from the available delivery methods and payment options;
- read and accept these GTC;
- confirm payment.
The customer is responsible for the accuracy of the details they provide. They must promptly report any error regarding their delivery address or contact details.
The order becomes final after payment confirmation and the sending of the order confirmation email.
Pièces TV may refuse or cancel an order for a legitimate reason, particularly in cases of refused payment, reasonable suspicion of fraud, an unusual order, or an inability to fulfill the order. The customer will be informed, and any amounts collected will be refunded.
7. Payment
Payment is due in full at the time of the order.
Available payment methods may include: Visa, Mastercard, American Express, credit cards, Apple Pay, Shop Pay, PayPal, Klarna, as well as certain local payment methods depending on the customer's country.
Only the payment methods actually offered during checkout are available for the order in question.
Transactions are processed by secure payment providers. Pièces TV does not store the customer's complete banking details on its own servers.
If payment is refused by the bank or payment provider, the order cannot be confirmed.
8. Delivery
Products are delivered to the address provided by the customer at the time of the order, in the countries offered at the time of payment.
Products are primarily shipped from France. Some items may also be shipped from warehouses located in Germany or Spain when this arrangement ensures their availability or optimizes delivery.
For products in stock, the usual preparation time is 24 to 48 business hours.
Some products offered on order require a preparation time of between 7 and 12 business days. This information is indicated on the product page or before the order is confirmed.
After shipping, the generally observed delivery times are as follows:
- Mainland France: 24 to 72 business hours;
- Europe: 5 to 10 business days;
- International and overseas territories: approximately 2 to 4 weeks.
These delivery times are estimates. The date or time frame communicated to the customer at the time of the order, on the product page, or in the order confirmation takes precedence for the order in question.
If no delivery date or time frame has been expressly indicated, delivery will take place no later than thirty days after the conclusion of the contract, unless otherwise agreed by the parties.
An email containing the tracking number is sent to the customer as soon as it becomes available. The carriers used may include Colissimo, Mondial Relay, DHL, DPD, or GLS.
8.1 Delay or failure to deliver
In the event of an abnormal delay, the customer must contact Pièces TV at contact@piecestv.fr.
Pièces TV remains the customer's point of contact and will take the necessary steps with the carrier. An investigation may be opened to locate the package. This investigation does not deprive the customer of the rights available to them under applicable law.
If the agreed delivery time frame has passed, the customer may ask Pièces TV to deliver within a reasonable additional time frame. If delivery does not occur within this new time frame, the customer may terminate the contract under the conditions provided by the Consumer Code.
If meeting the delivery date was an essential condition of the order, the customer may, under the conditions provided by law, immediately terminate the contract.
If the package is declared lost, Pièces TV offers, depending on product availability, a new shipment or the refund of the amounts concerned.
8.2 Damaged package or non-conforming delivery
The customer is invited to check the condition of the package and its contents at the time of delivery. If there is any irregularity, they are advised to make precise reservations with the carrier and promptly contact Pièces TV with, if possible, photographs of the package and the product.
The failure to make reservations with the carrier or to report the issue within 48 hours does not deprive the consumer of their legal guarantees or their right of recourse against Pièces TV.
8.3 Transfer of risk
For consumer customers, the risk of loss or damage to the product is transferred at the moment the customer, or a third party designated by them other than the carrier, takes physical possession of the product.
9. Right of withdrawal for physical products
The consumer has fourteen calendar days to exercise their right of withdrawal without having to justify their decision.
For physical products, this period begins the day after receipt of the product. When several products from the same order are delivered separately, the period begins the day after receipt of the last product.
The consumer may exercise their right of withdrawal:
- using the electronic withdrawal function available on the store and in their order tracking;
- using the standard form at the end of these GTC;
- or by any unambiguous written declaration sent to contact@piecestv.fr.
The exercise of the right of withdrawal is not subject to prior authorization from Pièces TV. The customer is however invited to provide their order number to facilitate the processing of their request.
After communicating their decision to withdraw, the customer has fourteen calendar days to return the product.
Unless there is an error by Pièces TV, non-conformity, or express return service offered by Pièces TV, the direct costs of returning the product remain the responsibility of the customer. Shipping with tracking is recommended.
9.1 Condition of returned products
The product must be returned complete, properly protected, and accompanied by any accessories. The use of the original packaging is recommended when it is still available.
The consumer may handle and examine the product only to the extent necessary to establish its nature, characteristics, and proper functioning.
They may be held liable for any depreciation resulting from handling that goes beyond what would normally be necessary to examine the product. Installation, soldering, modification, deterioration, or prolonged use may, in particular, cause depreciation when these operations exceed the reasonably necessary checks.
A return cannot be automatically refused solely on the grounds that the original packaging has been opened or damaged.
10. Digital content and PDF ebooks
Some products offered on the website are digital content provided without physical media, particularly PDF ebooks.
When the customer requests the immediate provision of the digital content before the expiration of the withdrawal period and expressly acknowledges that they will lose their right of withdrawal upon the start of the download or provision, the right of withdrawal can no longer be exercised after the start of this provision.
This exception only applies if the customer's express prior agreement and their acknowledgment of the loss of the right to withdraw have been properly obtained before the provision of the digital content.
In the absence of this agreement and acknowledgment, the consumer's legal rights remain applicable.
11. Refund after withdrawal
In the event of withdrawal from the entire order, Pièces TV will refund the amounts paid, including the standard delivery costs initially charged.
If the customer had chosen a delivery method more expensive than the standard delivery method offered, the corresponding surcharge for this choice is not refunded.
The refund will be issued no later than fourteen days after the date on which Pièces TV was informed of the decision to withdraw.
For physical products, Pièces TV may defer the refund until the products are recovered or until the customer provides proof of their shipment, the date being the earlier of these two events.
The refund will be issued using the same payment method used for the order, unless the customer expressly agrees to another refund method that incurs no cost to them.
12. Legal guarantees
Pièces TV is liable for product non-conformity and hidden defects under the conditions provided by applicable law.
The professional liable for the guarantees is:
Pièces TV – Michel Gaudel
18 rue Rabelais, 57200 Sarreguemines – France
Telephone: 07 70 71 05 49
Email: contact@piecestv.fr
Box relating to the legal guarantee of conformity of goods
The consumer has two years from the delivery of the good to obtain the enforcement of the legal guarantee of conformity in the event of a non-conformity.
For a new good, the defect is presumed to have existed at the time of delivery when it appears during the twenty-four months following delivery. For a used or refurbished good, this presumption applies during the twelve months following delivery.
The legal guarantee of conformity entitles the consumer to the repair or replacement of the good within a maximum period of thirty days following the request, free of charge and without major inconvenience to the consumer.
If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer requests the repair of the good but the seller insists on its replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement.
The consumer may obtain a price reduction while keeping the good or terminate the contract and obtain the refund upon return of the good when the conditions provided by the Consumer Code are met, particularly if the repair or replacement is refused, impossible, occurs after thirty days, causes major inconvenience, or if the defect persists.
The consumer is not entitled to rescind the sale when the lack of conformity is minor.
The above rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
The consumer also benefits from the legal guarantee against hidden defects provided for by Articles 1641 to 1649 of the French Civil Code. This guarantee may be exercised for two years from the discovery of the defect and may give rise to a price reduction or a refund against return of the product.
Box relating to digital content
The consumer has a period of two years from the supply of the digital content to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity.
The guarantee entitles the consumer to the bringing into conformity of the digital content without undue delay, free of charge and without major inconvenience to the consumer.
When bringing into conformity is impossible, refused, unduly delayed or causes a major inconvenience, the consumer may, subject to legal conditions, obtain a price reduction or terminate the contract.
These rights result from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
The consumer also benefits from the legal guarantee against hidden defects provided for by Articles 1641 to 1649 of the French Civil Code.
13. Improper use and installation
Legal guarantees do not cover damage resulting exclusively from improper use, an incorrect connection, unsuitable electrical voltage, incorrect installation, defective soldering, modification of the product, impact, oxidation or external intervention carried out after delivery.
The assembly of certain electronic parts requires technical skills and compliance with safety rules. The customer must ensure that they have the necessary skills and equipment or entrust the installation to a qualified professional.
These provisions do not limit the legal guarantee when the damage or malfunction results from a lack of conformity existing at the time the product is delivered.
14. Liability
Pièces TV is responsible for the proper execution of the order under the conditions provided for by the applicable legislation.
However, Pièces TV cannot be held liable for damage resulting exclusively from incorrect information provided by the customer, use contrary to the intended purpose of the product or technical intervention carried out without observing the necessary precautions.
No provision of these General Terms and Conditions may have the effect of excluding or limiting the mandatory rights granted to the consumer by law.
15. Personal data
Personal data collected when placing the order are used notably for order management, payments, deliveries, customer service, fraud prevention and, where the customer has consented, commercial communications.
The terms of data processing and the customer's rights are specified in the privacy policy accessible at the following address: https://piecestv.fr/policies/privacy-policy.
Any request relating to personal data may be addressed to contact@piecestv.fr.
16. Intellectual property
The texts, guides, ebooks, photographs, illustrations, logos, graphic elements and content on the site are protected by intellectual property rules.
Any unauthorized reproduction, distribution, resale, provision or exploitation, whether in whole or in part, is prohibited, except with prior written authorization from Pièces TV or contrary legal provision.
The purchase of a PDF ebook only confers a personal right of use. It does not authorize its reproduction, public distribution, sharing or resale.
17. Force majeure
Neither party shall be held liable for a failure resulting from an event meeting the conditions of force majeure within the meaning of Article 1218 of the French Civil Code.
The prevented party shall inform the other party as soon as possible. If the prevention becomes permanent, the contract shall be rescinded under the conditions provided for by law and the sums corresponding to the unperformed services are refunded.
18. Complaints, applicable law and disputes
Any complaint must be addressed primarily to the Pièces TV customer service:
Email: contact@piecestv.fr
Address: Pièces TV, 18 rue Rabelais, 57200 Sarreguemines – France
Telephone: 07 70 71 05 49
These General Terms and Conditions are subject to French law, without depriving the consumer residing in another country of the more protective mandatory provisions that may be applicable to them.
In the event of a dispute, the parties shall primarily seek an amicable solution. Failing an amicable agreement, the dispute may be brought before the competent courts in accordance with the applicable legal rules.
19. Retention and evidence
Computerized records, order confirmations, invoices, electronic communications and data stored in the systems of Pièces TV and its service providers may be used as evidence, subject to the customer's right to contest their accuracy.
The customer is invited to keep the confirmation email, the invoice and the version of the General Terms and Conditions applicable to their order.
20. Amendment of the General Terms and Conditions
Pièces TV may amend these General Terms and Conditions for future orders to take into account a legal, regulatory, technical or commercial development.
The amendments do not apply retroactively to orders already concluded. If a provision is declared null or inapplicable, the other provisions remain in force.
Standard withdrawal form
This form must be completed and sent only if the consumer wishes to withdraw from their order. It may be sent by email to contact@piecestv.fr or by mail to the address indicated below.
For the attention of:
Pièces TV – Michel Gaudel
18 rue Rabelais
57200 Sarreguemines – France
Email: contact@piecestv.fr
I hereby notify you of my withdrawal from the contract relating to the sale of the following product(s):
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Order number:
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Ordered on:
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Received on:
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Consumer's first and last name:
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Consumer's address:
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Date:
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Consumer's signature, only if the form is sent on paper:
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